Terms of Service

Welcome to KovaSkincare. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before placing an order or using our services.

🛍 General Conditions

  • By using our website, you confirm that you are at least the age of majority in your country or have permission from a parent or legal guardian.
  • You agree not to use our products or website for any unlawful or unauthorized purpose.
  • We reserve the right to refuse service, cancel orders, or limit quantities at our discretion.

🌿 Products & Information

  • We aim to provide accurate product descriptions, ingredient information, and images.
  • Due to differences in lighting, screen settings, or packaging updates, product appearance may vary slightly from the images shown.
  • Individual skincare results may vary depending on skin type, routine, and personal factors.
  • We recommend performing a patch test before using any new skincare product. If irritation occurs, discontinue use and consult a healthcare professional.
  • All products are subject to availability.

💳 Pricing & Payments

  • All prices are listed in Pakistani Rupees (PKR) unless otherwise stated.
  • Prices and promotional offers may change without prior notice.
  • Orders are processed only after successful order confirmation through call, SMS, WhatsApp, or email.

🚚 Shipping & Delivery

  • We deliver across Pakistan.
  • Delivery times may vary depending on your location and courier services.
  • Unexpected delays due to weather, public holidays, or logistics issues may occur.
  • Customers are responsible for providing accurate shipping information. KovaSkincare is not responsible for delays or failed deliveries caused by incorrect addresses or contact details.

🔁 Returns & Refunds

  • Please refer to our Return & Refund Policy for complete details regarding returns, exchanges, and refunds.
  • Due to hygiene and safety reasons, opened or used skincare products may not be eligible for return unless the item is damaged or incorrect.

🚫 Prohibited Uses

You agree not to use our website or products:

  • For any unlawful or fraudulent purpose.
  • To violate any applicable laws or regulations.
  • To transmit viruses, malware, spam, or other harmful code.
  • To interfere with or compromise the security or functionality of our website.
  • To misuse our content, trademarks, or intellectual property without permission.

🔒 Privacy

Your personal information is collected and handled in accordance with our Privacy Policy. We are committed to protecting your privacy and keeping your information secure.

⚖️ Limitation of Liability

KovaSkincare shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of our products or website. Customers are responsible for reading product instructions and ingredient information before use.

🔄 Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will become effective immediately upon being posted on this page. Continued use of our website after changes are posted constitutes your acceptance of the revised terms.

📩 Contact Us

If you have any questions regarding these Terms of Service, please contact our customer support team through the contact information provided on our website. We are always happy to assist you.