Shipping Policy

At KovaSkincare, we are committed to delivering your skincare products safely and efficiently across Pakistan.

📍 Shipping Coverage

We currently deliver nationwide across Pakistan.

⏱ Order Processing

  • Orders are processed within 1–2 working days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Orders are shipped only after successful confirmation via call, SMS, WhatsApp, or email (if applicable).

🚛 Estimated Delivery Time

  • Major Cities: 2–4 working days

  • Other Areas: 3–6 working days

Delivery times are estimates and may vary depending on your location, courier services, and unforeseen circumstances.

💳 Payment Methods

We currently offer:

  • Cash on Delivery (COD)

  • Bank Transfer / EasyPaisa / JazzCash (where available)

💸 Shipping Charges

  • We do not offer free shipping.

  • Shipping charges apply to all orders and are calculated at checkout or communicated during order confirmation.

  • Shipping charges may vary depending on your delivery location and the size or weight of your order.

📦 Order Tracking

Once your order has been dispatched, a tracking number may be shared with you via SMS or WhatsApp, where available, so you can monitor your shipment.

⚠️ Delivery Delays

While we strive to deliver your order on time, delays may occasionally occur due to:

  • Weather conditions

  • Courier service delays

  • Public holidays

  • High order volumes

  • Other unforeseen circumstances beyond our control

We appreciate your patience and understanding in such situations.

❗ Accurate Shipping Information

Please ensure that your shipping address, phone number, and other delivery details are accurate when placing your order.

KovaSkincare is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

📩 Need Help?

If you have any questions regarding your shipment or delivery, please contact our customer support team. We are always happy to assist you.